Find the Frequently Asked Questions for POSBANK Products
If you need any technical supports that are not covered on FAQ or else where on our website, Please submit the [Technical Inquiry] to us.


Can I use a third-party adapter?

When using an adapter, please use our own adapter (not available if the pin map is different).

POS PeripheralsTroubleshooting - Cash Drawer issue

POS Peripherals Symptom: Cash Drawer is not open

  • Please check the Cash Drawer's Cable if it is properly conncted.
  • If the Cash drawer is connected with Printer, please make sure the printer's power is turned on. 
  • If the Cash drawer is connected with Printer, please check do the self test on printer and check every thing is working properly.
POS Printer Troubleshooting - Scanner issue

POS Peripherals Symptom: hand held scanner is not working properly

  • Disconnect the cable and reconnect it properly.
  • After reconnect the cable, check the hand held scanner if it is properly recognized on the system.
  • Rebooting the POS Terminal.