Find the Frequently Asked Questions for POSBANK Products
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Boot speed is slow due to Microsoft .NET Framework.

- Take the following actions.

After clicking Administrative Tools in Control Panel, check the Services section and select “Microsoft .NET Framework NGENv4.0.30319_X86”.

Click Stop and apply.

After rebooting Windows, check whether there are any abnormalities.

- NET Framework is uninstalled and reinstalled.

POS System Troubleshooting – PS/2 Keyboard Issues

POS system symptom: PS/2 Keyboard Issues

  • Check card-reader cable
  • Check motherboard jumper
POS System Troubleshooting - Network Issues

POS system symptom: Cannot access LAN

  • Check if hub or switch is working correctly
  • Check RJ45 cable connection
  • Check if LAN LEDs are on/off
  • Reinstall LAN card
  • Replace motherboard
POS System Troubleshooting- Serial Port Issues

POS System Symptom: POS System Serial port doesn't work

  • Check Windows device manager for device recognition
  • Check COM port status and connection
  • Erase and re-install the driver
  • Change Serial port
POS System Troubleshooting - Touch-screen Issues

POS system symptom: Touch-screen is not work aproximately 5 mininutes after boot up the system 

  • Check system setting for USB Control Power Management.
  • Energy Saving mode should be turned off.
  • Check touch screen software version and install the latest version.
  • Download the software from our website or POSBANK's local partners.
  • Install the latest version touch screen software.