FAQ

Find the Frequently Asked Questions for POSBANK Products
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QUESTION & ANWSER

Touch Monitor Troubleshooting - LCD Issues

POS System Symptom: Monitor blinks 

  • Check  inverter cable connection
  • Replace inverter cable
  • Change LCD panel
POS Printer Troubleshooting - Printer Self Test

Self Test Procedure

  • Turn off the Printer
  • Turn on the Printer while pressing the feed button.
  • Printer will print out printer information and current setting values.
  • Turn off the printer again and turn it on. excute the POS program, and check the printer if it properly print the items.
POS System Troubleshooting – Booting Issues

POS system symptom: Re-booting during system operation

  • Check SATA cable connection
  • Check memory status
POS System Troubleshooting – Power Issues

POS system symptom: System switches off abruptly and system does not load

  • Check A/C cable connection
  • Check motherboard power connection
  • Check CPU settings/status
  • Check DRAM settings
  • Check power button cable connection
  • Change power adaptor unit
POS System Troubleshooting – Touch-screen Issues

POS system symptom: Touch-screen doesn’t detect touch operations

  • Check touch-screen cable connection
  • Check motherboard and LCD cable connection
  • Check BIOS set-up
POS System Troubleshooting – USB Issues

POS system symptom: LCD backlight doesn’t work

  • Check LCD cable connection
  • Check inverter cable connection
  • Replace inverter cable
  • Change LCD panel
POS System Troubleshooting – MSR Issues

POS system symptom: MSR does not respond

  • Check MSR reader cable connection
  • Check motherboard and LCD cable connection
  • Check MSR board cable connection
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