Find the Frequently Asked Questions for POSBANK Products
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POS System Troubleshooting - Booting Issues

POS system symptom: Re-booting during system operation Corrective Procedure

  • Check SATA cable connection
  • Check memory status
POS System Troubleshooting – PS/2 Keyboard Issues

POS system symptom: PS/2 Keyboard Issues Corrective Procedure

  • Check card-reader cable
  • Check motherboard jumper
POS System Troubleshooting – Power Issues

POS system symptom: System switches off abruptly and system does not load Corrective Procedure

  • Check A/C cable connection
  • Check motherboard power connection
  • Check CPU settings/status
  • Check DRAM settings
  • Check power button cable connection
  • Change power adaptor unit
POS System Troubleshooting – Touch-screen Issues

POS system symptom: Touch-screen doesn’t detect touch operations Corrective Procedure

  • Check touch-screen cable connection
  • Check motherboard and LCD cable connection
  • Check BIOS set-up
POS System Troubleshooting – LCD Issues

POS system symptom: LCD backlight doesn’t work Corrective Procedure

  • Check LCD cable connection
  • Check inverter cable connection
  • Replace inverter cable
  • Change LCD panel
POS System Troubleshooting – USB Issues

POS system symptom: POS system USB port doesn’t work Corrective Procedure

  • Check Windows device manager for device recognition
  • Check USB device status and connection
  • Erase and re-install USB driver
  • Change USB device
POS System Troubleshooting – MSR Issues

POS system symptom: MSR does not respond Corrective Procedure

  • Check MSR reader cable connection
  • Check motherboard and LCD cable connection
  • Check MSR board cable connection