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SubjectEstablished a self-pay kiosk system for a fast food franchise specializing in chicken
2022.08.05
Customer Description
It is an American fast food restaurant that focuses on fried chicken and is the only foreign-style fast food franchise operating in Korea.
Customer Objectives
Due to the nature of fast food, it is necessary to reduce the waiting time for customers and enable fast order processing.
It is necessary to build a non-face-to-face self-ordering system to increase the work efficiency of workers.
Challenges
It should be hardware that does not occupy a lot of space so that several kiosks can be installed in order to process orders quickly during rush hour.
It should be possible to change the installation method in various ways according to the atmosphere of each store.
Solutions
A high-end CPU capable of processing large orders in a short period of time and accommodating various payment methods was used.
The 21.5-inch kiosk was installed in various ways depending on the store environment, such as stand-type, table-top type, and wall-mount type to maximize space utilization.
Results and Benefits
Store workers showed less fatigue in dealing with customers and expressed satisfaction with their work.
Store operators have been able to increase sales and, consequently, profits as a result of reduced labor costs.
Users also preferred the convenience of non-face-to-face ordering and payment.
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