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Warranty & RMA 2018-03-22T09:00:33+00:00

Warranty & RMA

All POSBANK products directly purchased from POSBANK are covered by warranty. The POSBANK products are warranted to be free from defects in materials and workmanship for a certain period from the date of purchase.

General Warranty

The products purchased directly from POSBANK are provided with 3-year limited warranty. The warranty is limited to ordinary defects and covers standard repairs and product exchange. The warranty period commences on the date of purchase.

Warranty Procedure

Follow these steps until your problem has been solved. The skilled experts from POSBANK repair center will thoroughly inspect, diagnose, repair and clean the RMA unit according to your request.

1. Request

Access POSBANK RMA system (http://rma.posbank.co.kr) and register the RMA request form. Your RMA number will be automatically generated and you can check the status with this RMA number.

2. Confirmation

The RMA unit will be confirmed after checking whether it is in or out of warranty. Labor or material cost on the units out of warranty will be informed to you.

3. Repair

Once you return your defective unit according to given instructions, it will be repaired or replaced with a new one.

4. Closure

A fully functional unit will be sent to you.

Warranty Exceptions

The warranty is voided if the products are under the following situations:
– Products that are not manufactured by POSBANK
– Products with Warranty Void seal broken
– Products that are modified without prior authorization by POSBANK
– Products with failure or malfunction caused by man-made damages or improper use